Social Housing Complaints

Complaints about social housing services are managed following the Housing Ombudsman’s Complaints Handling Code

Blue Pits Housing Action (BPHA) aims to deliver a positive tenant experience by providing high quality supported housing and creating communities that are safe and secure and where our tenants are happy to live.

We are committed to listening to our tenants and dealing with their concerns and complaints, in a fair and impartial way. We are committed to ensuring fair and equal access to the process for all tenants.

To achieve this, we will:

View complaints positively
Treat all our tenants fairly
Apologise when things go wrong
Take prompt action to investigate and then put things right.
Learn from the mistakes we make
Commit to making improvements.

Downloads

Complaints Web Form

You can send a complaint through the form below.

Blue Pits Housing Association is committed to understanding your complaint and putting things right when we have got things wrong.

If you are not happy with the quality of your housing service, including the timing and standard of repairs carried out in your home, or the contractors who have worked in your home, then please use this form to tell us what went wrong.

This will help us deal with your complaint quickly and we will do our best to put things right as soon as possible.